Frequently Asked Questions
Discover everything you need to know about your luxury Jacob Cohën shopping experience.
What makes Jacob Cohën denim unique?
Jacob Cohën jeans are handcrafted in Italy using the finest Japanese Kurabo denim. Each pair features signature details such as silver-plated buttons, pony skin labels, and is distinctively scented with our custom fragrance.
How should I care for my Jacob Cohën jeans?
To maintain the fit and indigo depth, we recommend washing your jeans inside out at low temperatures and avoiding tumble dryers. For raw denim styles, try to delay the first wash to allow for natural whiskering and fading.
What are your shipping options and delivery times?
We offer worldwide express shipping via premium couriers. Domestic orders typically arrive within 2-3 business days, while international deliveries range from 4-7 business days depending on the destination.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags, including the signature handkerchief and additional thread kits, still attached.
Are the jeans pre-hemmed or do they come in different lengths?
Most Jacob Cohën styles come in a standard long length intended to be tailored for a perfect fit. We provide matching original thread with many of our models to ensure professional alterations maintain the brand's aesthetic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure checkout process.